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FAQs |
| Q: Why should I do business with Associate Rack ? |
| A: Our main goal is to make your company more successful and profitable. The main strengths of ARC are centered in the areas of honesty, dependability, ingenuity, determination, productivity, and VALUE. If these items are vitally important to you in selecting a supplier, it would be beneficial for you to allow us to show you our mettle. |
| Q: What sort of information do you need to design a fixture? |
A: The following items are necessary to build a successful fixture.
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| Q: What materials are used in our fixture? |
| A: Material selection is based primarily on two items, current and chemistry. Amongst other criteria, the current and chemistry are the most critical factors in the equation which help direct us to select the appropriate size and alloy to finish the parts to your specifications. Understand that when we build a fixture, we are guaranteeing that it will work to your standards |
| Q: What can be done top make our current fixtures more efficient, i.e. less rejects and last longer? |
| A: These are two separate items but are in close relation with one another. Rejects may be caused by incorrect materials, difficulty in loading and unloading, inability to hold the part correctly, weight or position of part on the rack. These items can also have a direct affect on the life of the rack. For us to recommend areas of improved performance and life cycle, we must take the time to evaluate all aspects of your process before we can provide a viable alternative to your current fixtures. Give us a call and we will send a design and sales engineer to your facility for a not cost evaluation of your problem areas. |
| Q: What is the very best benefit that I will receive in dealing with ARC? |
| A: ME! |
| Q: What types of coating do you provide? |
| A: ARC offers high temperature Plastisol, Halar, Tefzel, Kynar, and nylon coatings. |
| Q: What temperatures can plastisol be exposed to before degradation? |
| A: Plastisol can handle temperatures consistently in the range of 200~210°F |
| Q: What is your normal lead times? |
| A: It depends on the complexity of the job, but typically most orders are delivered in 2~3 weeks. |
| Q: What is the lead time for protos? |
| A: Again the complexity drives the time, but for normal production, protos can be delivered in a week. |
| Q: Do you offer any other products that are used in the finishing process? |
| A: Absolutely. ARC offers a full line of products and accessories to the metal finishing industry. Along with our metal finishing racks, baskets, and fixtures, we also are a custom metal fabrication manufacturer. Our Belke line of accesories is a treasure chest of products. You can find compliment of products on our website. |
| Q: Do you offer on-site technical support and service to our production and product needs? |
| A: Yes. Our sales engineers have extensive experience and knowledge in metal finishing. We guarantee that their analytical and solution based skills will exceed your expectations. |
| Q: How many locations do you have? |
| A: ARC facilities are located in 8 major manufacturing areas in the US. We also have representatives in Canada. |
| Q: How are our products delivered? |
| A: All of our sales engineers travel to your plant in company trucks. We can deliver and pick up your product personally. We also utilize commercial transporters if your delivery dates do not coincide with our routes. |
| Q: How long has your corporation been in business? |
| A: ARC has been in business since 1949. We started in Paterson New Jersey and have grown to 8 manufacturing locations. |
| Q: Is there a price break for larger quantities? |
| A: Yes. Discounts are available for larger quantities. The best price break is for orders of at least 20 racks. |
| Q: I have noticed that your prices are sometimes higher than that of other suppliers. Why is that? |
| A: We strive to delivery a product that is superior in design, quality, and delivery. |
| Q: What is the best material to use for plating racks? |
| A: To assure the best results in plating distribution, copper frames offer the best current carrying capacity and stainless steel tips will give you the best life and corrosion protection. |
